The NEW Standard of Care
Tuesday, June 6th, 2006I’ve had my laptop for about 3 years now and have had almost component replaced in it replaced. For them most part it’s been a good little laptop and I am definitely glad that I paid for the 4 year on site guarantee!!!. Well recently the motherboard went out on it and that had to be replaced. It took almost two weeks before they actually came out and replaced it. Me arguing with them(Politely, of course), before they would even think about doing anything they assumed it was a battery problem. Nothing could dissuade them of that even though I had just purchased a replacement battery a few months earlier. Finally they replaced the motherboard and everything worked….until now.
Just recently I had another problem with my laptop, it still works, but the sound card is apparently dying. When I say dying, I mean a very slowwww death. When it works I get to hear any noise coming from it warping in and out. It interferes with shutting down Windows and sometimes the driver can’t even start the card at all. Before attempting to contact Dell I replaced the driver, removed the driver(to make windows reinstall it), completey unpowered the laptop(attempted to turn it on with no battery or power. Don’t try to tell Dell that though. I decided instead of waiting on hold for 3 hours only to not understand a word of what the support representative was saying, I used the online hardware support chat. Before you ask yes, yes I did it from a different computer. Give me just a little bit of credit.
See for yourself how well the conversation didn’t go. The names have been changed to protect the guilty and any sensitive information has been removed. Other than that nothing in the conversation has been changed in order to make myself look better or Dell look worse.
